HR Central integrates seamlessly with SAP SuccessFactors as it has a similar user interface and single sign-on. The data is sourced directly from SuccessFactors to align with user roles and authorizations.
Increase employee retention with a user-friendly interface designed for an exceptional experience for the employee, all at a low cost point.
Cloud-based technology means no local install is required; employees can access via their smartphones and tablets.
No need for third-party tools like ZenDesk or additional, costly implementation services.
Powered by Single sign-on technology, HR Central is a secure, ISO-certified Software as a Service (SaaS) platform.
Smart routing and automation means no need to rebuild the structure; it is read directly from the source system in real time.
Navigate easily from a clear dashboard, and view employee details and tickets, resulting in improved error resolution. The platform offers deeper insights with a complete breakdown of tickets, service level agreements and resolutions. Get a detailed overview, and build various types of customizable or configured reports to share this pertinent information. Employees can engage with intelligent ticket-handling to speed up issue or error resolution. The platform’s knowledge base is context-aware and operates with an auto-suggestion feature, so employees can find answers to their questions quickly without creating a ticket. This decreases the ticket volume for your HR service delivery team, resulting in a more efficient system.
HR Central ships with a lightweight Learning Management System (LMS) so you can design training courses about your company’s HR and security procedures, and improve regulatory compliance. You can embed videos, create quizzes, and track your employees’ progress.
With HR Central, you can create a knowledge base with ‘help’ articles for your employees. This information is crucial in driving employee self-service and reducing support tickets.
Our knowledge bases are workflow-driven content management systems with roles, visibility levels, and review processes that give you precise control over who creates, publishes, and views your content. HR Central will automatically search your knowledge base when employees create tickets, pointing them to articles with possible solutions.
Our ticketing system is highly flexible and customizable, and we’ll work with you to design a ticket workflow that’s tailored to your business, with built-in automation to streamline repetitive tasks. We use these industry-standard mechanisms for tickets:
These features make HR Central’s ticketing very easy for both HR teams and employees to use.