Increase Efficiency Through SAP Managed Services


Managed Services_Interview

services-mfs SAP Basis Managed Services

Our global team of experts offers our clients a unique solution: Managed Services in combination with the EPI-USE Labs SAP accelerator products and resources, allowing traditional SAP technical services to be offered in a proactive
and automated accelerated way.

Benefits of automation

Our model is one of taking repeated processes, making them more efficient and ultimately automating them with software as far as possible. Proactive management and automation results in numerous benefits including:

  • fewer mistakes due to human error
  • reduced risk
  • faster completion
  • shorter system outage times
  • high cost-effectiveness, as the need for human intervention is less

Data Sync Manager        DOWNLOAD BROCHURE

We could not be more pleased with the initial outcomes of Finance transformation and our partnership with EPI-USE and EPI-USE Labs. Together we were able to take a vision for simplified finance structures and processes and build technology that significantly enhances our financial transparency, while creating automated, efficient and paperless workflow.

Timothy Werth, Senior Director, Business Process Re-engineering, Purdue University

Managed Services for Purdue

Our multi-faceted competitive edge

  • Systems can be viewed and monitored via a dedicated user portal, with many simple Basis tasks automated and available at the click of a button
  • The managed services team has direct access to the EPI-USE Labs product suite and developers; as additional tasks are identified for automation, EPI-USE Labs developers are on hand to enhance these solutions further
  • The EPI-USE Labs toolset used in combination with managed services are the Data Sync Manager (DSM) suite of products, Unified Platform and our collaborative online platform Client Central
  • Where automation isn’t warranted, we also back the technology with an experienced team of experts available around the globe to provide support.

Imagine a system which not only monitors your landscape, proactively predicts where bottlenecks may occur and resolves them before they happen, along with a highly skilled management team. EPI-USE Labs’ unique managed services could be the solution you’ve been looking for.

Unified Platform in the cloud or on-premise

To streamline management and control of SAP landscapes, we bring you our Unified Platform (“UP”). We offer Infrastructure and Platform as a Service, as well as managed services, controlled centrally from the UP control centre. We developed the UP product as a management layer between virtual platforms and SAP to provide monitoring and automation of SAP systems running on a virtual environment.

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Services we offer

  • Monitoring and upkeep
  • Break fixes and ticket resolution against a Service Level Agreement (SLA)
  • Support Pack and SAP Note technical upgrades
  • Proactive Basis process and setup improvements
  • SAP Landscape, Architecture and Basis advisory strategy
  • Landscape and client refreshes

DSM for IS-U

Content pending

DSM For Oil & Gas

Content pending

DSM for Public Sector

EPI-USE Labs works with a great number of public sector organizations, and has specific capability to handle test data management needs for organizations in this sector. Object Sync seamlessly manages multiple employment contracts, and Grants Management and Funds Management have dedicated objects for copying test data on demand for those complex testing situations.

DSM for Bank Analyser

Organizations leveraging the Bank Analyzer solution from SAP can now carry out lean system refreshes with Client Sync on the Bank Analyzer system whenever the backend system is being refreshed. The post-processing in Client Sync automates around two days of manual effort normally required after a system copy for Bank Analyzer test systems.

DSM for Insurance

DSM contains specific objects and functionality for the Insurance industry, including the ability to copy FSCD data on-demand for a specific Business Partner or Contract Account. ICM and Claims Management data is also covered.

DSM for Retail

For over ten years, DSM has catered for the demanding needs of the Retail sector for test data on demand and lean testing client provisioning. Complex document flows are supported out of the box, with the ability to extend for non-standard configuration. Challenging data to recreate for testing can easily be replicated, including site data, article hierarchies, listings and assortment modules.