Product Support

We're with you all the way

When you purchase an EPI-USE Labs product, you buy more than just a product; you also get full access to a team of experts who are there to help you in every way possible. We back our products with service and support above and beyond the call of duty.

What can you expect?

  • Immediate attention to and resolution of critical issues, with 24-hour product support
  • 24-hour access to the EPI-USE Labs Support portal to download latest releases for upgrades
  • Related user documentation to download
  • The option to log tickets requesting assistance
  • Online access to our team of experts worldwide, for support in English, Spanish, German, Italian, French, Dutch, Hebrew or Afrikaans
  • Use of the Problem Solving Assistant to place on record the troublesome scenario and send it to the support personnel, enabling them to simulate your situation and resolve it quickly (with Data Sync Manager and Query Manager)
  • A framework to provide feedback and suggestions for enhancement

Your feedback goes directly to development team leaders, who use it to ensure everything we offer, from products and skills to back-up service, meets the continually evolving needs of customers.

It's amazing how quickly they come back - at times too quickly!"
Neil Coleman, Systems Accountant, Worcestershire County Council.
  Support Portal