Role: Data Privacy Engagement Coordinator

SAP, data privacy and our software

SAP^® is sophisticated, multi-faceted Enterprise Resource Planning (ERP) software that is at the core of many modern businesses. SAP allows corporations to manage big data across their system architecture. EPI-USE Labs provides software innovations and services, deeply integrated with SAP, that enable companies to mirror their systems, manipulate data in a test environment and transform their SAP landscapes for the future. This includes, for example, providing software for selective data client refreshes, data privacy solutions in Production and non-production, data on demand and, other data-led solutions.

Because of the interrelated data model inside SAP systems, complying with new global data privacy laws presents a challenging problem for our clients. The consumer and marketing data, which used to be viewed as a valuable asset, is now a liability if not managed securely and in a compliant manner. EPI-USE Labs and our partner companies provide specific solutions for access risk, data scrambling, data access requests and more.

Data privacy is a growing market which we are investing in, to maintain our reputation for leading technology and grow our client base.

About the role

This is a new position; we are looking for an experienced coordinator to join our Professional Services team as a Data Privacy Engagement Coordinator. Historically, we have implemented our software solutions for our clients, provided training, and then handed the solution over. However, we are now moving to a recurring service whereby we will remain integrated with the client on an ongoing basis, providing change support, regular reviews of their data privacy needs, and change management. With this new service, a new coordination role has been identified to design, build and run the engagement with clients opting for this service.

The successful candidate will be responsible for:

• Assisting with project set up and close down, working with the resourcing team and consultant to ensure that correct documentation is in place to manage scope and delivery activities
• Managing the engagement timeline ensuring that scheduled data reviews, changes and build upgrades are planned, resourced and delivered effectively
• Centrally maintaining service delivery versus scope, and highlighting deltas for commercial review
• Acting as the primary point of contact for all tickets raised under the service, identifying the relevant resources for resolution and ensuring client satisfaction
• Client post care, feedback and lessons learnt coordination
• Working with the leadership team to ensure sufficient resources are available in all required time zones and languages to provide required service
• Maintaining estimates versus actual effort spent on projects and reporting to leadership team
• Assist in project updates and maintenance for these projects.

About the person

The successful candidate will be able to evidence the following essential experiences and capabilities:

• A high degree of client-facing communication experience
• Strong experience in use of MS Office applications: Excel and Word
• Strong organisation and process management experience of more than 10 years
• Willingness and ability to travel
• Ability to work a flexible working pattern to support global time zones
• Excellent business English and documentation skills
• Process design experience

EPI-USE Labs people need to be self-sufficient, disciplined and outgoing people, who enjoy travel and working with a diverse set of businesses and people. 

Benefits and work place

• Competitive pay package (dependent on experience)
• Health insurance
• Working from home
• Mobile phone allowance
• Laptop Allowance
• Flexible working hours – we work 40 hours a week but with no set core hours
• Training opportunities (Official certifications, Project management skills, etc) – we invest well in our people
• Remote home-based with travel to client sites and company offices as needed

Contact us

If you are interested in applying for this position, please send your CV or request for further information to James Watson via james@labs.epiuse.com

Interview process

• An initial telephone interview
• Panel interview
• Possible follow up interview if needed

About EPI-USE Labs

With over 42 years of experience, EPI-USE Labs is a global company providing software solutions and managed services to over 1,900 clients across 50 countries. We help our clients transform their SAP^® landscapes, and optimize the performance, management and security of their SAP and SAP SuccessFactors^® systems. We simplify and speed up landscape and test data management, enable data security, privacy and compliance, provide efficient cloud solutions and managed services, deliver effective HCM solutions and much more.

EPI-USE Labs has an inspirational culture, values which keep us connected and a central focus on our clients.

EPI-USE Labs is a member of Group Elephant, which employs over 4,200 people and is largely employee-owned. Group Elephant also owns and funds a non-profit entity called Elephants, Rhinos & People (ERP) focusing on the preservation of at-risk elephants and rhinos through the economic upliftment of rural people in areas adjacent to these threatened species.

For more information, visit epiuselabs.com.