At EPI-USE Labs, we help you transform your SAP landscape and solve your business challenges. Our software, value-added solutions and managed services create more powerful and secure SAP® systems, saving you time and resources. We simplify and speed up data management, giving you the tools you need to navigate small and large challenges successfully. And we’ve done this for over thirty-five years, all over the world.
Our clients’ suggestions and the daily practicalities of the workplace shape our thinking to make our solutions indispensable to many leading global companies. We work closely with our clients to understand and solve their challenges, offering a wide range of solutions, from game-changing apps for day-to-day SAP HCM reporting to full SAP Basis managed services. Our clients tell us every day how EPI-USE Labs has transformed their business operations.
EPI-USE Labs is a global company with hubs throughout Europe, the United Kingdom, the Americas, Australia, the Philippines, South Africa, the Middle East and Turkey. With over 1,100 clients across 49 countries, our 97% client renewal rate speaks for itself.
In some areas we work in tandem with selected global partners, further evidence of our focus on client satisfaction.
At EPI-USE Labs we have gathered the brightest and most innovative minds in our field. Our team has many years of SAP experience, while our support, consulting and sales teams are seasoned SAP professionals committed to helping our clients get the most out of their systems.
InsightsSuccess selected EPI-USE Labs as one of the ten most customer-centric companies of 2019.
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Client Central is our unique online portal, serving not only as a support system, but also as a central repository for all EPI-USE Labs content and material. All our clients have access to Client Central and can find knowledge base articles, guides and videos, as well as log tickets for assistance. With over 14,000 active users, it’s a thriving and active online community and an excellent platform for collaboration.
Research and Development (R&D) lies at the very heart of EPI-USE Labs, and we spend around 23% of our revenue on R&D activities. This single-minded drive helps us develop superior products and provide ongoing product updates. We make sure that our software is not only at the cutting-edge of technological advancement, but is aligned with our clients’ changing needs on an ongoing basis.
Our expertise is backed by world-class support. Our global support team operates in English, French, German, Spanish, Italian, Hebrew, Korean, Afrikaans and Dutch. All software and user manuals are available in English, with the option of German, French and Spanish for the most popular products.
Our software includes a problem-solving assistant which equips support personnel with specific information to simulate the problem scenario and ensure a quick resolution.
EPI-USE Labs is a wholly owned subsidiary of EPI-USE Systems Limited, which trades under the brand groupelephant.com. The Group is a largely employee-owned group of boutique services firms and software companies, non-profits and impact investment organizations, employing over 3,000 people. The Group also includes EPI-USE, the largest of the Group’s circa 20 trading brands. EPI-USE is one of the world’s foremost independent SAP specialist service providers and has emerged as a leader in designing, building and deploying on-premise and cloud-based SAP systems and services.
In addition to the SAP-focused businesses, groupelephant.com includes other boutique brands, all specializing in business-critical, non-core software and services to large corporations and Public Sector agencies around the world.
The EPI-USE group of companies is an SAP Gold Partner.
groupelephant.com also owns and funds a non-profit entity, called Elephants, Rhinos & People ('ERP'), focusing on the preservation of at-risk elephants and rhinos through the economic upliftment of rural people in areas adjacent to these threatened species.
Our model is predicated upon creating wildlife and ecotourism economies through private-community partnerships. Our projects are carefully selected based on their potential for preservation and protection of threatened elephants and rhinos, and for the creation of powerful economic engines that can alleviate poverty among rural people, leveraging community-owned restituted land that can enable the creation of substantial wildlife corridors and conservation areas.
We fund the operating costs of the not-for-profit operations, run them like businesses, and channel 1% of revenues from new for-profit projects into this programme. There is a 100% pass-through to the beneficiaries of the projects undertaken by our not-for-profit teams.