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Extensive AI experience and understanding
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Proprietary solutions using AI
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AI-driven product delivery
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AI automation for faster processes
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People-centric approach

Artificial Intelligence (AI) is advancing at an unprecedented pace, and reshaping how industries and businesses operate.

From early theoretical concepts in the 1930s, to the rise of Machine Learning, Neural Networks, Large Language Models (LLMs) and Model Context Protocol (MCP) servers,  AI has evolved to today’s rapidly changing Generative and Agentic AI. Exciting new tools can generate original material as well as provide insightful responses, bringing a dramatic change in everyday processes.

The speed of development means businesses find it tough to stay agile and adapt fast, let alone take full advantage of all the opportunities AI brings.


What is our AI approach?

At EPI-USE Labs, we’re looking at AI in two ways:

  • How we incorporate AI into our solutions, and how we help our clients use AI:
    We have extensive experience in generative and agentic AI technologies, and we’re bringing this to our clients.

  • How we use AI within our company:
    We have an AI-powered, people-centric approach. Our people remain part of our core value, guardians of quality and accuracy, ensuring trust. And we’ve launched a group of internal 'AI champions' to make us more efficient and cost-effective, and to nurture innovation and creativity.

We're at the forefront of the AI revolution

EPI-USE Labs stands at the forefront of this transformation, with over three decades of enterprise transformation and data management expertise. Our proven track record of helping more than 1,800 clients across diverse industries showcases our ability to integrate AI effectively into existing business operations. We offer tailored software and consulting services that empower organizations to harness the full potential of AI, using our deep domain knowledge and powerful automated tools to ensure your initiatives are built on a foundation of clean, well-structured data.

 

Gen and Agentic AI
Ongoing innovation
Unlock AI in your business
SAP BTP
Automated services
Efficient product delivery
Gen and Agentic AI

Generative and Agentic AI

EPI-USE Labs has extensive experience in a wide range of Generative AI (Gen AI) technologies and tools, and we’re also working with Agentic AI. We specialize in client-centric AI innovations ranging from traditional Machine Learning (ML) to generative applications and platforms, with deep experience in most model providers and related libraries and products. We use generative AI products from Cursor to assist with software engineering aspects such as writing test scripts and prototyping new features.

  • Foundational LLMs: we use foundational LLMs, such as ChatGPT, Claude and Gemini, for general question answering and assistance with day-to-day tasks.

  • Coding Assistants: we use a variety of coding assistants as part of our daily development workflow, notably Claude Code and Cursor as an IDE. We also use more niche coding tools such as Lovable.

  • Internal Agents: we have developed our own agentic AI tooling that encapsulates EPI-USE Labs' specific knowledge and provides this to our employees through agentic workflows. 

     

Ongoing innovation

Ongoing innovation

Value through innovation is more than our tagline – it's how we approach every product decision.

We've been extending our existing products with modern APIs that don't just connect systems; they enable strategic integrations. For example, using our new Data Sync Manager API with integration from Worksoft Certify to deliver measurable value to our clients pursuing test automation and test data provisioning. We're building APIs that plug directly into your generative AI capabilities – whether that's Microsoft Copilot, SAP Joule, or any other AI platform that enterprises are standardizing on.

We're designing solutions that are cloud and AI native from the ground up. This includes:

  • Semantic masking that works across SAP and non-SAP systems (Salesforce, Workday, SAP SuccessFactors, ADP WorkForce Software)

  • Discrepancy detection powered by generative AI

  • Natural language query interfaces embedded directly into our software

Unlock AI in your business

Unlock AI in your business

We help organizations unlock the value of AI through practical, bespoke solutions.

We design solutions tailored to real business needs, whether that is

  • Embedding AI into existing workflows

  • Automating complex processes

  • Taking an AI-first approach to new initiatives

Alongside development, we provide AI advisory services to help clients identify opportunities, assess readiness, and implement AI responsibly and effectively across the enterprise.

Partnering with EPI-USE Labs means gaining access to a team of experts who understand the technical complexities of AI and your business's strategic objectives.

Whether it's optimizing supply chains through predictive analytics, enhancing customer experiences with generative AI-powered technologies, or streamlining operations through intelligent automation, we turn AI possibilities into business realities. Let us help you navigate the challenges of digital transformation and unlock new avenues for growth and success. 

SAP BTP

SAP BTP for technological advancements

SAP BTP provides various solutions for data and analytics, app development and automation, integration, business planning, and artificial intelligence technologies. Make the most of your data, create personalised experiences across your business processes, and speed up your digital transformation with SAP BTP. The platform helps users adopt new technologies and tools by offering ready-made solutions that easily connect with any ERP system, making them simple to use.

  • AI and Machine Learning (ML): Enhancing intelligence and automation

  • Blockchain: Automating trust and transparency

  • IoT: Connecting devices and data

  • Analytics: Generating insights and actions

  • Modernization: Adapt your business and processes

Automated services


Automated services

We do things differently at EPI-USE Labs: our specialized software automates many aspects of our SAP landscape management, and our Client Central™ platform automates many aspects of the IT Service Management (ITSM) lifecycle. Together they minimize human intervention and reduce many difficulties and complications, such as the need for various specialized teams.

Where automation isn’t warranted, EPI-USE Labs also backs the technology with a team of multi-certified experts deployed in global service hubs that offer full 24x7 support. Skilled, certified staff in our global services centers have extensive experience of SAP and its infrastructure. They also have an in-depth understanding of how our game-changing product suite can benefit your system – and your business.


Efficient product delivery

Efficient product delivery

At EPI-USE Labs, we know that one of the areas in which Artificial Intelligence (AI) can already bring immense benefits is in our own internal processes. As such, we have redesigned how we implement our core products to ensure a global standard that makes use of automation wherever possible, and now infuses AI into the mix.

We're constantly striving for faster, more effective delivery, putting our clients’ experience and ability to leverage our software at the heart of what we do. This is known as our Global Product Delivery group, who will take you from the very start of your implementation through to a hypercare period and smooth transition to Product Support.

Get ahead of AI

Let us help you navigate the challenges of digital transformation and unlock new avenues for growth and success. 

How can you navigate ethical and regulatory landscapes? 

As adoption skyrockets, organisations must also navigate complex ethical and regulatory landscapes. Concerns over biases, misinformation, privacy and the authenticity of AI-generated content are increasing. Strategic risk management now includes technological and operational considerations and an understanding of emerging AI governance frameworks such as the EU AI Act, state-level legislation in the U.S., and international policies shaping responsible AI development and deployment.

EPI-USE Labs can give you guidance on navigating these complexities.

Our recommended AI implementation methodology 

Assess the strategic AI opportunity

  • Identify high-impact business processes and specific functional areas that stand to benefit most from AI augmentation.
  • Define clear business objectives and key performance indicators (KPIs) for the proposed AI initiatives.

Determine the Solution Architecture

  • Evaluate and architect the optimal solution pathway: SAP Joule Copilot for native integration, a Joule Extension for expanded functionality, or a custom AI Solution/AI Agent for highly specific or proprietary requirements.
  • Map the chosen architecture to the identified business opportunities.

Identify role-based access and governance

  • Determine the specific user roles and populations that will interact with and benefit from the AI services.
  • Establish a robust governance framework to ensure data security, ethical use, and compliance.

Optimise costs by financial modelling

  • Develop a precise cost estimate based on the chosen solution architecture and per-user licensing/consumption model.
  • Propose a scalable deployment roadmap to ensure cost-efficiency and phased investment.

Activate and implement the solution

  • Execute the technical activation, configuration, and integration of the selected AI platform (Joule Copilot, custom AI, or AI Agent).
  • Conduct rigorous testing and user acceptance validation (UAT) to ensure functional excellence, where applicable.

Post-Go-live enablement and sustained support

  • Provide comprehensive user training and enablement for adopted roles.
  • Offer ongoing technical support and proactive maintenance to ensure system reliability and drive continuous improvement and feature refinement.

Read about our clients' success

University of Pretoria

The Information Hub is a cloud-based, community driven, self-help data platform for transdisciplinary scientific research data management. The platform boasts over 1000 researchers from over 30 institutes. The project involves IoT Sensors, Digital Twins, Weather and Climate datasets, big data, machine learning and analytics. EPI-USE Labs has seen this project from conception all the way to production.Blog quote

EPI-USE Labs has helped us build the Information-Hub, a cloud-based, community driven, data platform for trans-disciplinary research. With their help, we have projects in digital twins, biosecurity, urban health and more. Recently we integrated image label detection AI to help our users analyse their photos more easily and automatically.

Prof. Bernard Slippers, Director at FABI, University of Pretoria

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Vulpes

In recent years, the viability of using artificial neural filters as an advanced AI video processing technique became possible due to the rapid increase in GPU capabilities. Our client Vulpes saw this opportunity to expand on their product offering by investing into AI video processing techniques. EPI-USE Labs drove the conceptualisation and execution of multiple phases of research and development towards a production-ready, client offering.Blog quote

EPI-USE Labs has helped us with a research and development project where we use AI for advanced video processing. This project involved a rigid scientific process, empirical processes, agile thinking and machine learning at its lowest levels. EPI-USE Labs has done a great job at paving the road for our AI products.

Vulpes

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MTN

EPI-USE Labs is working with MTN, a large telecommunications company in Africa, running and managing Machine Learning Operations (MLOps) for their advanced analytics and machine learning project. EPI-USE Labs provides full-spectrum MLOps solutions, from data science to big data engineering and support.Blog quote

MTN has a long-standing relationship with EPI-USE Labs that has served us very well throughout the years. As a service provider, EPI-USE Labs is popular at MTN, because of the high quality of the service they provide. EPI-USE Labs manages our MLOps for the South African OPCO and provides general full-spectrum Data Science services from modelling to 2nd and 3rd line support.

MTN

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