Role: Resource & Scheduling Manager, Latin America

Position overview

We are looking for an enthusiastic and organized individual to manage resource assignment and capacity planning. As a Resource Manager, you will be responsible for supporting consultant allocation, maintaining resource data, and assisting with capacity planning across active projects. The role forms part of a global resource management team, with a primary focus on the Americas region, while supporting global delivery. You will work alongside the project management team to ensure efficient processes that enable high-quality client service across a multinational software organization.

Responsibilities

• Acting as a key link between sales and project delivery teams
• Working in a client-facing environment, with clients in multiple industries and geographic locations.
• Supporting the continued growth and development of the global Project Management Office (PMO)
• Managing work allocation, including:
• Following established resource management processes and structures
• Coordinating project lead times with Sales across project types and regions
• Monitoring and reviewing consultant utilization
• Conducting regular pipeline and capacity reviews to ensure accurate forecasting of resource requirements.
• Acting as custodian of the graceful opening procedure, ensuring the smooth kick-off of all projects, including;
• Staffing allocation
• Project initiation/kick-off call
• Project setup in OA and Monday.com
• Project closure in OA and internal communications
• Managing project setup during the transition from contract signature through to project kick-off
• Maintaining regular consultant touchpoints and acting as an alternative escalation point for capacity constraints or scheduling conflicts
• Supporting the onboarding and integration of new consultants into resource planning and delivery processes
• Ensuring timesheet compliance from all consultants.

Qualifications

• Degree qualified in any discipline (desirable)
• Recognized project management certification e.g PRINCE2, AgilePM, PMP, MSP, PMI, PMQ. (desirable)

Essential experience:

• Experience supporting resource management, workforce allocation or staffing coordination
• Experience using resource planning or resource management tools
• Knowledge of resource planning and forecasting processes

Desirable experience:

• Experience working within SAP project environments.
• Experience using Monday.com, Microsoft Project, Primavera or other project planning tool

Essential aptitude/abilities/skills:

• Ability to work on own initiative and with limited to zero management supervision over long periods
• A 'quality first' approach, with a good eye for detail and an appetite for documenting work
• Ability to communicate clearly with clients and internal stakeholders
• Ability to manage competing priorities and support effective project co-ordination
• Highly competent in Microsoft Office e.g. Excel, Word, PowerPoint
• Flexibility to travel occasionally if required
• Multi-lingual: Spanish and English.

Essential attitude/personal characteristics:

• A commitment to promote high standards of conduct and integrity
• A proactive self-starter with the ability to work independently
• A willingness to learn, develop new skills and contribute positively to the wider PMO team
• An interest in developing knowledge of project and resource management practices.

Position, compensation and benefits

• Full-time permanent position
• Based at the EPI-USE Labs office in Colombia, Mexico or Peru
• Remote working/working from home can be considered
• Market-related salary, taking qualifications and experience into account

Contact us

If you are interested in applying for this position, please send your CV or request for further information to Jane Dodgson via jane.dodgson@labs.epiuse.com

About EPI-USE Labs

With over 42 years of experience, EPI-USE Labs is a global company providing software solutions and managed services to over 1,900 clients across 50 countries. We help our clients transform their SAP^® landscapes, and optimize the performance, management and security of their SAP and SAP SuccessFactors^® systems. We simplify and speed up landscape and test data management, enable data security, privacy and compliance, provide efficient cloud solutions and managed services, deliver effective HCM solutions and much more.

EPI-USE Labs has an inspirational culture, values which keep us connected and a central focus on our clients.

EPI-USE Labs is a member of Group Elephant, which employs over 4,200 people and is largely employee-owned. Group Elephant also owns and funds a non-profit entity called Elephants, Rhinos & People (ERP) focusing on the preservation of at-risk elephants and rhinos through the economic upliftment of rural people in areas adjacent to these threatened species.

For more information, visit epiuselabs.com.