Bridge your Basis gap in SAP Business Suite

Navigating the complexities of Business Suite with SAP^®? EPI-USE Labs offers a seamless, complementary solution to bridge the gaps after your migration. Our specialised Basis Managed Services will enhance and complement the SAP Cloud Enterprise Services.

After your migration with RISE with SAP, you will require two service partners:

• SAP for Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and certain SAP Basis tasks
• Additional SAP Basis support and Application Managed Services (AMS).

Partner with EPI-USE Labs to bridge the gap seamlessly from your SAP Enterprise Cloud Services through to your Application Managed Services provider, ensuring optimal outcomes with regard to performance and continuous improvement.

RISE with SAP and EPI-USE Labs Basis Managed Services are seamlessly integrated, with clearly-defined responsibilities. EPI-USE Labs understands the responsibility matrix as summarised below:

	RISE with SAP	BRIDGE Managed Services
Service Request Management			Response SLA and follow-up
Incident Management			Response SLA and follow-up
SAP Online Support Services
Infrastructure Management (Network, Storage, OS, DB, SFTP, Security Services)			Advisory services
Backup & Restore, Startup & Shutdown, Disaster Recovery			Manage process, liaise with SAP, pre- & post-steps
Monitoring
Daily Checks (Thresholds)
Landscape Health (Early Watch Analysis (EWA), System Logs, Short Dumps, SAP Notes, Printers)
Job Monitoring
Performance Management (SAP and HANA Studio)
SAP Upgrades, Support Packages, System Copies			Manage process, liaise with SAP, pre- & post-steps
SAP Refreshes			Reduce footprint & mask data
System Installations / Migrations			Installations/migrations outside RISE
Client 000 Management			Manage process, liaise with SAP
Client Management (Production)
Transport Management (Change Control)			EPI-USE Labs automated transport