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Complement SAP Cloud Enterprise Services
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Ensure optimal performance outcomes
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End-to-end visibility and monitoring
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Built-in, audit-ready compliance tools
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Increased efficiency through automation

Navigating the complexities of Business Suite with SAP®? Reaching your RISE with SAP go-live is not the final destination; it's just the beginning of a new journey towards your future state. 

After your migration with RISE with SAP, you'll need two service partners:

  • SAP for Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and certain SAP Basis tasks
  • Additional SAP Basis support and Application Managed Services (AMS).

Without the right tools, processes and ongoing guidance, organisations often find themselves drifting into misalignment, struggling with non-compliance, or missing out on the full value of SAP’s cloud innovations. 

 

EPI-USE Labs offers a seamless, complementary solution to bridge the gaps after your migration. Our specialised BRIDGE Managed Services will enhance and complement the SAP Cloud Enterprise Services. 

Partner with EPI-USE Labs to bridge the gap seamlessly from your SAP Enterprise Cloud Services through to your Application Managed Services provider, ensuring optimal outcomes with regard to performance and continuous improvement.

We'll help you to:

  • Maintain data privacy and compliance in complex cloud environments
  • Simplify the management of new SAP environments
  • Enable ongoing innovation through structured SAP BTP strategies.

Our clients choose BRIDGE Managed Services because we combine technology, automation and expert services in one solution tailored for post-migration realities.

How we bridge the Basis gap: EPI-USE Labs BRIDGE Managed Services

EPIUSE-Labs-Bridge_Infographic

 

SAP and BRIDGE Managed Services: who is responsible for which areas?

SAP Cloud and EPI-USE Labs BRIDGE Managed Services are seamlessly integrated, with clearly-defined responsibilities. EPI-USE Labs understands the responsibility matrix as summarised below:

  SAP Cloud BRIDGE Managed Services
Service Request Management Table_tick_dash-03 Table_tick_dash-04 Response SLA and follow-up
Incident Management Table_tick_dash-03 Table_tick_dash-04 Response SLA and follow-up
SAP Online Support Services Table_tick_dash-03 Table_tick_dash-06  
Infrastructure Management (Network, Storage, OS, DB, SFTP, Security Services) Table_tick_dash-03 Table_tick_dash-05 Advisory services
Backup & Restore, Startup & Shutdown, Disaster Recovery Table_tick_dash-03 Table_tick_dash-05 Manage process, liaise with SAP, pre- & post-steps
Monitoring Table_tick_dash-03 Table_tick_dash-06  
Daily Checks (Thresholds) Table_tick_dash-02 Table_tick_dash-04  
Landscape Health (Early Watch Analysis (EWA), System Logs, Short Dumps, SAP Notes, Printers) Table_tick_dash-02 Table_tick_dash-04  
Job Monitoring Table_tick_dash-02 Table_tick_dash-04  
Performance Management (SAP and HANA Studio) Table_tick_dash-02 Table_tick_dash-04  
SAP Upgrades, Support Packages, System Copies Table_tick_dash-03 Table_tick_dash-05 Manage process, liaise with SAP, pre- & post-steps
SAP Refreshes Table_tick_dash-03 Table_tick_dash-05 Reduce footprint & mask data
System Installations / Migrations Table_tick_dash-03 Table_tick_dash-05 Installations/migrations outside RISE
Client 000 Management Table_tick_dash-03   Table_tick_dash-05 Manage process, liaise with SAP
Client Management (Production) Table_tick_dash-02 Table_tick_dash-04  
Transport Management (Change Control) Table_tick_dash-02  Table_tick_dash-04 EPI-USE Labs automated transport
  RISE with SAP
Service Request Management Table_tick_dash-03
Incident Management Table_tick_dash-03
SAP Online Support Services Table_tick_dash-03
Infrastructure Management (Network, Storage, OS, DB, SFTP, Security Services) Table_tick_dash-03
Backup & Restore, Startup & Shutdown, Disaster Recovery Table_tick_dash-03
Monitoring Table_tick_dash-03
Daily Checks (Thresholds) Table_tick_dash-02
Landscape Health (Early Watch Analysis (EWA), System Logs, Short Dumps, SAP Notes, Printers) Table_tick_dash-02
Job Monitoring Table_tick_dash-02
Performance Management (SAP and HANA Studio) Table_tick_dash-02
SAP Upgrades, Support Packages, System Copies Table_tick_dash-03
SAP Refreshes Table_tick_dash-03
System Installations / Migrations Table_tick_dash-03
Non-RISE Managed Services (Hybrid Landscape) Table_tick_dash-02
Client 000 Management Table_tick_dash-02
Client Management (Production) Table_tick_dash-02
Transport Management (Change Control) Table_tick_dash-03

 

  RISE BRIDGE Managed Services
Service Request Management Table_tick_dash-04  
Incident Management Table_tick_dash-04  
SAP Online Support Services Table_tick_dash-06  
Infrastructure Management (Network, Storage, OS, DB, SFTP, Security Services) Table_tick_dash-05 Advisory services
Backup & Restore, Startup & Shutdown, Disaster Recovery Table_tick_dash-05 Manage process, liaise with SAP, pre- & post-steps
Monitoring Table_tick_dash-06  
Daily Checks (Thresholds) Table_tick_dash-04  
Landscape Health (Early Watch Analysis (EWA), System Logs, Short Dumps, SAP Notes, Printers) Table_tick_dash-04  
Job Monitoring Table_tick_dash-04  
Performance Management (SAP and HANA Studio) Table_tick_dash-04  
SAP Upgrades, Support Packages, System Copies Table_tick_dash-05 Manage process, liaise with SAP, pre- & post-steps
SAP Refreshes Table_tick_dash-05 Pre- and post-steps for SAP refreshes, data refreshes, reduce footprint & mask data
System Installations / Migrations Table_tick_dash-05 Installations/migrations outside RISE
Non-RISE Managed Services (Hybrid Landscape) Table_tick_dash-04  
Client 000 Management Table_tick_dash-05 Manage process, liaise with SAP
Client Management (Production) Table_tick_dash-04  
Transport Management (Change Control) Table_tick_dash-04  

Table_tick_dash-05Complementary to the RISE offering

Ready to simplify your SAP journey?

Contact us today to learn how our BRIDGE Managed Services can empower your business.

Dis-Chem improves system health with a cost-effective migration to HANA

Migration of Dis-Chem Pharmacies’ SAP landscape to newly acquired on-premise hardware and ongoing Managed Services

Dis-Chem Pharmacies is a large retail pharmaceutical chain in South Africa with an aggressive growth path. Dis-Chem has been South Africa’s first choice in pharmacies since 1978, with their linked dispensaries, family clinics, wound-care clinics and comprehensive self-medication centres. As a leading specialist in beauty, sport supplements, health and well-being, they offer expert advice and a wide range of products in these categories.