Dis-Chem Pharmacies is a large retail pharmaceutical chain in South Africa with an aggressive growth path. Dis-Chem has been South Africa’s first choice in pharmacies since 1978, with their linked dispensaries, family clinics, wound-care clinics and comprehensive self-medication centres. As a leading specialist in beauty, sport supplements, health and well-being, they offer expert advice and a wide range of products in these categories.DOWNLOAD SUCCESS STORY
In 2018 Dis-Chem decided to invest in new infrastructure and align their choice of platform with the SAP roadmap. The outcome was to migrate all non-HANA databases to HANA. Dis-Chem considered this an attractive commercial opportunity as a result of previous HANA migration projects, as well as having a positive commercial impact through the elimination of DB2 licence costs on all SAP instances.
The EPI-USE Labs and First Technology teams delivered the project in record time with flying colours. The migration was seamless, and they overcame all the technical barriers with ease. Their communication was very good throughout; they kept our stakeholders well-informed, and aligned expectations. And they’ve continued to provide us with excellent support.
Kim Sim, Chief Information and Innovation Officer, Dis-Chem Pharmacies
Dis-Chem considered both cloud and on-premise options, selecting on-premise with new hardware. They selected EPI-USE Labs and First Technology, using Hitachi equipment. This decision was influenced by a successful BI HANA migration, as well as the hyperconverged solution which EPI-USE Labs implemented in 2016.
The EPI-USE Labs Managed Services team undertook this project by migrating each SAP system landscape separately, as planned in collaboration with Dis-Chem. The following system landscapes were migrated to newly acquired infrastructure, in this order:
Aside from the above, the Fiori Gateway and Solution Manager systems were also migrated to HANA DB.
As part of the solution, EPI-USE Labs integrated innovative solutions including Unified Platform™ to monitor, automate and orchestrate this complex landscape; Data Sync Manager™ to aid in maintaining refreshed non-productive systems; and Client Central™ as an incident and change management tracking facility.
EPI-USE Labs is providing ongoing Managed Services that comprise SAP monitoring and housekeeping, break fixes and ticket resolution against an SLA, support pack and SAP note technical upgrades, proactive Basis processes, SAP Platform and Basis advisory and a regular set of non-productive client refreshes.
Huge time savings
Flexibility when generating reports
Custom ABAP reports no longer necessary
Self-service reports for HR Manager
Less pressure on IT, e.g. Infoset customising eliminated
Central management of reports
Rapid implementation – less than a day
SAP authorisations are transferred
Only two days training necessary