Realize the full value of your EPI-USE Labs’ investment

The challenge with typically engaging an organisation to be able to request services is the procurement cycle. And these are normally lengthy. So Prepaid Client Services is really an exciting new service offering and capability that we bring into market for our clients. The main objective is to make it really easy for clients to be able to purchase upfront time to access our expert skills and services that we offer through a number of service lines in our organisation. The way that we've gone about it is we set up a primary contract, like a bank account, a single contract that the client has to access, and we provide visibility on what the balance is in that contract. They then have a catalogue of services that they can draw down on, and request services that then trigger immediate requests through to our respective service delivery lines, who then respond with either confirmation of when the service will be delivered, or follow-up with communication of clarifying whether there's any specific nuances or requirements to meet clients' expectations. And I think that's an important first step in establishing the relationship. You then draw down on your existing balance and consuming time as you require services, when you require services. Should you require more services and require more time, it's a matter of just topping up the account. It's not going through a whole new procurement cycle of setting up a new contract. It's really just a purchase order of time. This now becomes a flexible way of not only engaging our clients better in a more informed manner, but also being able to proactively offer a breadth of service from across the organisation. This is available for viewing through Client Central as a single portal that provides you both access to the services that you can request, as well as live reporting on the current state of your account balance, available time, and the services that you've consumed. So you've got a full audit history of all the services that have been delivered and effort expended against that. It really provides a good mechanism for proactive discussions around how to meet specific requirements that you need at either relatively short notice or you want to plan in a way around realising additional value from the products and services that you've purchased in our organisation.

You've invested in EPI-USE Labs solutions to make your business more efficient. But are you optimizing your investment? Do you need access to specialist skills and additional training?

Perhaps you'd like additional services, without lengthy internal procurement cycles. In brief, you'd like to be able to cut through the red tape and admin, and focus on results.

Or do you struggle with staff shortages or loss of expertise when employees move on? Maybe you lack the time to upskill existing employees or train new joiners?

Access to specialist services through a service catalog

PCS is a prepaid service agreement that provides your organisation with access to specialist services related to EPI-USE Labs' products through a service catalog. Rather than having to initiate separate procurement processes for each service engagement, through PCS you can:

pre-purchase service credits, at a pre-negotiated rate
submit service requests through Client Central
track usage against your contracted service balance
maintain a transparent audit trail of service consumption.

You’ll receive a confirmed Level of Effort (LoE) estimate before the work is carried out.

Query Manager

Variance Monitor

Data Sync Manager and Data Privacy

Archive Central

Query Manager

Query Manager

Supporting reporting, document generation, and operational data access within SAP environments.

Services include:

Advanced report configuration and optimisation
Custom report and document development
Layout and output formatting enhancements
Performance tuning and troubleshooting
User enablement and training services.

Variance Monitor

Variance Monitor

Supporting validation processes for Payroll, HR, and compliance.

Services include:

Variance rule configuration and refinement
Threshold and compliance design
Payroll validation optimisation
Custom scenario and object builds
Reporting and monitoring enhancements.

Data Sync Manager and Data Privacy

Data Sync Manager and Data Privacy

Supporting SAP landscape management, data privacy, and transformation initiatives.

Services include:

Managed refreshes and environment oversight
Data scrambling and privacy configuration
Scenario object configuration
Sandbox builds and system rebuild support
User enablement and training services.

Archive Central

Archive Central

Supporting archived data layout and navigation, and administrator training initiatives.

Services include:

Dashboards and views review and extension
New dashboards and views configuration
User enablement and training services.

When I have an issue I will log an incident or a request for information on the Client Central portal, and the responses have generally been very good.

Neil Wilson, HR Functions Transformation, Global Financial Institution

Client Central is a great place for knowledge base articles, videos, hints and tips.

Cristy Oliphant, SAP HR Payroll Support Manager, Subsea 7

There are huge benefits to having essentially a whole support team in EPI-USE Labs, which just didn’t make sense to have in-house.

Dean Finlayson, Corporate Application Development Lead, Isle of Wight Council

I love EPI-USE Labs! I have enjoyed working with them for years, both the support and the training is great.

Cindy Thomas, IT Technical Lead – HR, Jabil

The added value that EPI-USE Labs brought was the support of the team. The guys themselves are fantastic and very supportive.

SAP Solutions Manager, leading British energy retailer

The support desk has been outstanding – we get quick reaction times, and the consultant that was involved in our project was flexible and very talented!

Jan Huizinga, Technical consultant, Rabobank