Increase efficiency through SAP Basis Managed Services
The most complex SAP environments can be managed, operated, and supported efficiently with the right people and the right tools. Our clients benefit from experienced SAP Basis specialists in global centers, and automated services using our proprietary software.
Proactive, automated SAP Basis Services
Multi-certified experts around the world
Proprietary SAP software and value-added innovations
Dedicated online user portal and knowledge-base
Global service hubs with 24/7 support
Why choose EPI-USE Labs' Basis Managed Services?
Why choose EPI-USE Labs' Basis Managed Services?
Get proactive monitoring and resolution of your SAP landscape
- Systems can be viewed and monitored via a dedicated user portal, our Client Central™ platform, which automates many aspects of the IT Service Management (ITSM) lifecycle. Many simple Basis tasks are automated and available at the click of a button.
- As additional tasks are identified for automation, EPI-USE Labs' developers enhance these solutions further.
- Where automation isn’t warranted, we back our technology with an experienced team of multi-certified experts, available around the globe to provide 24/7 support.
Automatically monitor your landscape, proactively predict where bottlenecks may occur, and resolve them before they happen.
Recommendations on best practice approaches to using your SAP infrastructure
Fully inclusive incident management, following ITIL processes
Change request management
Issue investigation and resolution
SAP landscape transformation projects
Quality assurance on all support and changes
Accelerated monitoring and task completion
Landscape management and optimized system performance.
SAP-certified solutions with strict security and compliance
We have adopted the Information Security Management Systems and Controls from ISO/IEC 27001: 2013 that govern the management, development, and operations of SAP platforms. We’ve undergone multiple, rigorous independent audits by an accredited certification registrar. We have been awarded ISO/IEC 27001: 2013 certification and SOC 2 assurance reports, or Service Organization Control 2, and have also implemented the requirements of the HIPAA/Hitech (AT-C 105 and AT-C 205) legislation.
EPI-USE Labs currently maintains the ISO27701 certification for Cloud Hosting, Managed Services and XCentral stack of solutions, and has also obtained ISO27017 certification which is a further extension of ISO27001 focusing on information security controls applicable to the provision, security and use of cloud services. Read about our security certifications.
Isle of Wight Council
Compared to a lot of bigger organisations, we have a small in-house support team. There are huge benefits to having essentially a whole support team in EPI-USE Labs, which it just didn’t make sense to have in-house.
Dean Finlayson, Corporate Application Development Lead, Isle of Wight Council
City of Palo Alto
EPI-USE has been supporting both AWS infrastructure and SAP Basis for the last few months, and their team members are very professional and knowledgeable in their respective domains. The team was quick to assume responsibility, and proactively shared several recommendations based on AWS and SAP best practice. Overall, we are extremely happy with EPI-USE and looking forward to building a long-term relationship.
Jitendra Kulkarni – IT Enterprise Systems Manager, City of Palo Alto
Aberdare Cables
EPI-USE Labs helped us implement our SAP roadmap, and the team is always available when we need them. We achieved upgrades into the HANA space within short timelines and at low costs; the migration was seamless with no interruptions in work. We now have efficient technical support and effective IT management tools.
Raven Mahabeer, General Manager: Information Management at Aberdare Cables
Allbirds
EPI-USE has been an awesome partner. They quickly identified a number of opportunities to both improve our overall hosting level of service while at the same time significantly reduce our monthly AWS hosting costs.
Jon Kula - Senior Director of Technology, Allbirds