Role: Product Delivery Operations Associate

Position overview

At EPI-USE Labs, we help clients transform their SAP landscape and solve business challenges. Our software, value-added solutions and managed services create more powerful and secure SAP® and SAP SuccessFactors® systems, saving our clients time and resources.

This position is critical to the creation and enhancement of processes for the Global Product Delivery (GPD) Operations team, which facilitates the strategic and operational implementation of standardized delivery of solutions and services worldwide.

Your goals in this role will be to:

• Identify and remove barriers in the Sales process by ensuring pricing and delivery models are well understood and internally supported by internal systems and processes
• Assist with identifying and assigning pre-sales support resources to enable effective scoping, design, pricing and responses to RFPs
• Provide inputs on the standardisation of product delivery across regions
• Manage, maintain and enhance delivery documentation and collateral
• Liaise with various stakeholders to action process improvements
• Track development plan objectives and appropriately assign engagements to teams that provide opportunities for learning and development.

What do we value?

This role might be for you if:

• You have strong interpersonal skills and an ability to foster relationships throughout the organization
• You are an excellent communicator in multiple environments
• You would enjoy the opportunity to liaise with other members of Project Delivery Operations (PD-Ops), GPD and Product Management to drive improvements in processes and software
• You would take a genuine interest in helping GPD solve difficult problems using various platforms and technologies
• You are organised, punctual, and persuasive with details, facts and supporting data
• You can collaboratively develop career plans; track related tasks, goals and objectives to support people development, growth and advancement
• You would enjoy learning and supporting in-region policies and procedures related to onboarding, training, attendance, leave, travel expense reimbursement, etc.
• You are coachable, committed to change and open to embracing new ideas and perspectives
• You are intellectually curious and have a desire for continuous learning and improvement.

Responsibilities

• Assign pre-sales consultants to sales leads/client calls
• Select the appropriate team to implement product deliveries, ensuring that skills/attributes are balanced with opportunities for growth and development
• Develop and track personal development plans for team members and ensure everyone gets opportunities to meet their own goals
• Liaise with team leaders on the day-to-day status of projects to ensure the appropriate processes, documentation and collateral are available to delivery consultants
• Fulfill general HR activities, with specific rules when the team leader should be involved – e.g. a short notice leave request
• Proactively assess internal processes, procedures and technology platforms for improvement and/or automation opportunities.

Experience and skills required

PD-Ops Associates need to be self-sufficient, disciplined, and outgoing people, who enjoy working with a diverse set of businesses and people. This role has enormous potential for growth as EPI-USE Labs requires excellent people in multiple global service lines.

Our working life offers great flexibility and over time you can carve your own path here.

For this specific role, it is mandatory to meet these requirements:

• At least two years of experience in IT industry
• Team player and capacity to collaborate with internal and external partners
• Fluent English language speaking and writing skills
• Fluent language skills for the market in which you will work
• Motivated to deliver a high standard of work
• Proven dedication to growth and development of skills
• Ability to identify issues and connect with internal business partners
• Strong analytical skills and attention to detail
• Willingness to learn new processes and technologies.

The following would be an advantage

• Additional languages to a fluent standard
• Experience implementing and using EPI-USE Labs software
• Some experience within the SAP industry and understanding of ERP applications
• Project management experience
• Business development experience
• Experience in dealing with multiple/global business functions.

Position

• Full-time permanent position
• Based at the EPI-USE Labs office in Manchester (hybrid)
• The role may include minimal travel.

Compensation and benefits

• Market-related salary and benefits, taking qualifications and experience into account.

Contact us

If you are interested in applying for this position, please send your CV or request for further information to Jane Dodgson via jane.dodgson@labs.epiuse.com

About EPI-USE Labs

With over 42 years of experience, EPI-USE Labs is a global company providing software solutions and managed services to over 1,800 clients across 55 countries. We help our clients transform their SAP^® landscapes, and optimize the performance, management and security of their SAP and SAP SuccessFactors^® systems. We simplify and speed up landscape and test data management, enable data security, privacy and compliance, provide efficient cloud solutions and managed services, deliver effective HCM solutions and much more.

EPI-USE Labs has an inspirational culture, values which keep us connected and a central focus on our clients.

EPI-USE Labs is a member of Group Elephant, which employs over 4,200 people and is largely employee-owned. Group Elephant also owns and funds a non-profit entity called Elephants, Rhinos & People (ERP) focusing on the preservation of at-risk elephants and rhinos through the economic upliftment of rural people in areas adjacent to these threatened species.

For more information, visit epiuselabs.com.