Prepaid Client Services (PCS) gives existing EPI-USE Labs clients a simpler way to access specialist expertise when they need it, helping them get more value from the products they have already invested in. PCS helps protect critical delivery, augment internal capacity, and reduce procurement overhead through a bundle of service hours. It gives clients flexibility across eligible EPI-USE Labs products, with governance, visibility, and a way to plan for ongoing value.
SUMMARY: Prepaid Client Services (PCS) gives existing EPI-USE Labs clients a simpler way to access specialist expertise when they need it, helping them get more value from the products they have already invested in. PCS helps protect critical delivery, augment internal capacity, and reduce procurement overhead through a bundle of service hours. It gives clients flexibility across eligible EPI-USE Labs products, with governance, visibility, and a way to plan for ongoing value.
A simpler way to access specialist expertise
Your SAP environment is only as valuable as your ability to use it effectively.
Even the most capable SAP teams can't carry every specialist skill in-house, all the time. Priorities shift, project scope changes, and something unplanned always turns up. When it does, finding the right expertise often means starting a procurement process from zero: quotes, approvals, contracts, before the actual work can begin.
Prepaid Client Services (PCS) gives existing EPI-USE Labs clients a simpler way to access specialist expertise when they need it, helping them get more value from the products they have already invested in.
Think of PCS as a safety net for your EPI-USE Labs investment: a way to plan for ongoing value, with specialist help there if something goes wrong.
Why do our clients use PCS?
PCS suits organisations that need specialist skills on a periodic, project, or as-needed basis. There are two common reasons our clients choose it:
Protect critical delivery
Sometimes an important project or deliverable depends on specialist expertise the internal team doesn't have. Waiting to source that capability introduces risk and delay.
PCS gets around that. Clients can bring in experienced EPI-USE Labs specialists without starting the commercial and procurement process from scratch, and keep the work moving.
Augment internal capacity
In other cases, the capability already exists internally. The team just doesn't have the time to do the work.
PCS lets clients hand off product-related work to EPI-USE Labs specialists, freeing internal teams to focus on higher-value priorities. It's especially useful when specialist work only comes up periodically, or demand swings through the year.
What makes PCS different?
Traditional services usually require you to define the requirement before you can procure the expertise. But our clients can't always predict what they'll need, when they'll need it, or how the requirement will change once work starts.
PCS changes that. Clients can buy a 12-month bundle of service hours at an agreed rate and draw down against it as requirements emerge, instead of starting a new commercial process each time.
That balance works across eligible EPI-USE Labs products, so our clients can move between different types of specialist expertise as priorities shift. Extra hours can be added with a simple top-up.
Our clients secure specialist capability without having to predefine every problem they might need help solving.
Three ways our clients are using PCS
The value of PCS is best seen in how our clients actually use it.
Making recurring activities more efficient
One of our clients needed to run data-scrambling policies across their SAP environments for GDPR compliance. The policies themselves were built during implementation, but the client still needed someone to run them regularly.
Their internal team only touched this work occasionally. EPI-USE Labs specialists do it every day, so the client moved the recurring runs over to them: better execution, at lower cost, with less draw on internal time.
In this case, one of our technical consultants Annarita
and her colleagues worked with our client.
Flexing across products as requirements evolve
Another client was running a complex data privacy project across a large volume of HR records. It started with EPI-USE Labs' Data Secure and Data Redact solutions; then Query Manager expertise became useful as the work progressed.
Because they already had PCS in place, they didn't need a new procurement process for the new requirement. One commercial arrangement, three specialist capabilities, and the flexibility to follow the project wherever it went.
Charlie and her colleagues worked with our client
to solve their challenges on this project.
Reducing risk when managing sensitive data
A UK local authority needed to manage SAP test data involving citizens' personal information, which meant a high bar for privacy, security and compliance.
EPI-USE Labs specialists ran the data refresh using the Data Sync Manager suite, handling data management and privacy requirements together. The value here wasn't just capacity, it was confidence that sensitive data was being handled correctly.
Stephen, one of our Services Consultants, and his colleagues
worked with the UK local authority to meet their requirements.
What do our clients get from PCS?
- Specialist expertise on demand, without having to build every capability in-house.
- Flexibility to shift the service balance across products as your priorities change.
- Less procurement overhead, since the commercial arrangement is set up once rather than renegotiated every time work comes in.
- Delivery risk covered, so internal teams stay focused on business-critical work instead of getting pulled into specialist tasks case by case.
- More value from the products you've already bought, because specialist time goes toward adoption and utilisation instead of sitting idle.
- Simple for you. Governed behind the scenes. Flexibility doesn't have to mean losing control.
PCS runs through the EPI-USE Labs' Client Central Workspace. Our clients submit requests, agree scope, track delivery, and keep an eye on their remaining balance in one place.
For our clients, it's simple: ask for what you need and let the PCS process handle the commercial and delivery admin. Behind that simplicity, there's governance on scope, effort, approvals and consumption, so you get visibility without having to manage it yourself.
Proven by our clients
PCS isn't new. EPI-USE Labs has sold prepaid services since 2018, when the first limited premium support offering launched. Since then, more than 95 unique clients have bought prepaid services, and several have kept their arrangement running for more than five years.
That kind of longevity says something. Paying upfront cuts the admin and delay of procuring specialist skills every time a need comes up and gives our clients room to move as their business changes.
A safety net for your EPI-USE Labs investment
You can't predict every specialist requirement your SAP environment will throw up over the next 12 months, whether that's extra capacity for a critical project, expertise your team doesn't have, a regulatory curveball, or the chance to get more from something you've already bought. PCS gives you a way to plan for all of it.
At its core, it's about getting more from your EPI-USE Labs investment, backed by a specialist team when things don't go to plan. For our clients, that means EPI-USE Labs is a safe pair of hands: there when it matters, without having to rebuild the relationship from scratch every time.
Contact us to find out how Prepaid Client Services can work for your organisation.
