Privacy Policy

    EPI-USE Labs and its subsidiary companies respect the right of privacy of online visitors and recognize the importance of protecting the information collected from you. We have adopted an all-encompassing, corporate Online Privacy Policy that guides how we collect, store and use the information you provide online. This policy applies only to sites maintained by EPI-USE Labs and its subsidiaries, and not to websites maintained by other related companies or organizations to which we link. If you wish to be removed from our database, send an email to and your information will be removed promptly.


    If you have questions or concerns regarding this statement, contact EPI-USE Labs at the email or postal address specified on our homepage.


    1. Information collection and use

    Our primary goal in collecting personally identifiable information is to provide you with the products and services made available through our website. This includes, but is not limited to, communication between ourselves and yourself and relates to the management of your account as a registered user, if you are one.

    Information collected upon registration
    If you desire access to certain restricted sections of our website, you will be required to become a registered user and submit certain personally identifiable information to EPI-USE Labs. This happens in a number of instances, such as when you sign up for our services, or if you desire to receive marketing materials and information. Personally identifiable information may include your IP address, full user name, password, email address, city, time zone, telephone number, and other information that you may choose to provide or include in your public profile. EPI-USE Labs collects such information only to fulfil the purpose of the visitor's interaction with the company. EPI-USE Labs takes reasonable steps to ensure that the personal information it processes is accurate, complete and current, but is dependent on users to update or correct their personal information whenever necessary.

    Use of contact information
    Occasionally we may use your contact information to market to you and provide information about our products and services. EPI-USE Labs discloses potentially personally-identifying and personally-identifying information only to employees, contractors and affiliated organizations for whom that information is essential to know. These recipients will need to process the information on EPI-USE Labs' behalf in order to provide services available on EPI-USE Labs' websites.

    Log data
    When you visit our website, our servers automatically record information that your browser sends as Log Data . This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the websites you visit and the search terms you use. For most users, accessing the Internet from an Internet service provider, the IP address will be different every time you log on. We use Log Data to monitor the use of the site and our service, as well as for the site's technical administration. We do not associate your IP address with any other personally identifiable information to identify you personally, except in case of violation of the Terms and Conditions.

    Aggregate data
    EPI-USE Labs may monitor use of the Service by customers and use the data gathered anonymously. You agree that EPI-USE Labs may use and publish such information, provided that such information does not incorporate any personally identifiable information and/or identify you.

    2. Cookies and other technologies

    EPI-USE Labs uses cookies and other technologies to passively collect demographic information and help identify and track visitors and follow their usage of the EPI-USE Labs' Client Central website and their site access preferences. Cookies are small files downloaded to your computer to track movements within websites. We may link cookie information to personal information. We also use cookies to deliver content specific to your interest and to monitor usage of the Client Central website. Most browsers are automatically set to accept cookies whenever you visit a website, however, you can disable cookies or set your browser to alert you when cookies are being sent. Note that some areas of our sites will not function properly if you do so.

    3. Third parties

    Public forums
    Our website offers community forums that are accessible to EPI-USE Labs customers only. Be aware that any information you provide in these forums may be read, collected and used by others customers of EPI-USE Labs who access them. To request removal of your personal information from our blog or community forum, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Please understand that when information has been published in the internet, it is non-retractable.
    EPI-USE Labs posts testimonials, comments and reviews from customers on the Client Central website. These may contain personally identifiable information but we do obtain the customer's consent via email prior to posting the testimonial in order to place their name alongside their testimonial. If you wish to have your testimonial removed, please contact us at:

    Service providers
    We engage certain trusted third parties to perform functions and provide services for us. These include hosting and maintenance, customer relationship, database storage and management, and direct marketing campaigns. We do share your personally identifiable information with these third parties, but only to the extent necessary to enable them to perform these functions and services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.

    Law enforcement
    We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate. Prevalent reasons for doing this are in response to claims, in compliance with legal process (including subpoenas), to protect the property and rights of EPI-USE Labs or a third party, to ensure the safety of the public or any person, and to prevent or stop any illegal, unethical or legally actionable activity, or to comply with the law.

    Business transfers
    EPI-USE Labs may sell, transfer or otherwise distribute some or all of its assets, including your personally identifiable information, in the event of a merger, acquisition, reorganization or sale of assets, or bankruptcy. You will have the opportunity to opt out of any such transfer if the new entity's planned processing of your information differs materially from that set forth in this Privacy Policy.

    Privacy policy changes
    Although most changes are likely to be minor, EPI-USE Labs may change its Privacy Policy from time to time, at EPI-USE Labs' sole discretion. If EPI-USE Labs makes any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on the Client Central website, prior to the change becoming effective.