InsightsSuccess has selected EPI-USE Labs as one of the ten most customer-centric companies of 2019, based on the company’s firm belief in listening to clients, understanding their challenges and responding to their needs.
Phillip Stofberg, founder and former CEO of EPI-USE Labs, believes that a big reason for EPI-USE Labs’ success is their loyal client base. “We have a constant dialogue with our clients. We make sure we respond to that feedback by building ideas and suggestions from our clients into our platform and our solutions,” says Stofberg.
He says that EPI-USE Labs has invested significantly in Research and Development over the years, and its clients get evident benefits from this. The company has a strong belief in adding value to its clients by genuinely looking after them, as reflected in its slogan, ‘value through innovation’.
Stofberg adds, “We relentlessly focus on creating innovative, well-engineered new solutions which add value to our clients. We respond to changes in the market not by just following the latest fad, but by really standing back and looking at a bigger picture and trying to figure out what the real driver is for those changes, and then what solutions we can provide. That means our clients can be assured that we are constantly keeping on top of changes in the market and adjusting our strategy accordingly. We believe clients should have choices, so we want to expand their options.”
EPI-USE Labs offers a unique online portal known as Client Central, where their clients can access knowledge base articles, guides and videos, and log tickets for assistance. With over 11,000 active users, it’s a thriving and active online community and an excellent platform for collaboration.
The company also offer their clients the opportunity to join exclusive events held around the world, known as EPI-USE Labs User Group events. These events are a chance to network with other professionals, share ideas and find out about new innovations. Attendee feedback is extremely positive; clients find they not only enjoy the experience but take invaluable information back to their business.
Find out more about why EPI-USE Labs has been selected as one of the ten most customer-centric companies of 2019.